Service Delivery
What makes a good service delivery?
Last Updated: 1 September 2023What makes a good ‘service delivery’ is the user experience – was it good, and did the user get or achieve out of it, what they wanted (ie their goal)? You don’t have to over think this one – look at your User Journey in providing your service to your client(s) – whether you want...
What does service delivery mean in context of HOBA, and business transformation?
Last Updated: 1 September 2023In terms of your ‘service delivery’ and improving your ‘service delivery’, you want to do the same as recommended above with your client, to with your own service delivery. That is, you would or could map out the process (i.e. the 6-step design process) to understand the end to end User Journey – phase, goals,...
What is Service Delivery?
Last Updated: 1 September 2023First – the definition: ‘Service Delivery’ is the delivery of the service to the customer from the Business. Now, in Business Transformation there is two (2) types : It is however, not just confirmed to executing and delivering the transformation using HOBA. Recall, as a Business Transformator – you are ‘part strategist, part designer, part...